Privacy Policy

1. Introduction

Synq.Work (operated by Synq Technologies Pvt. Ltd.) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit synq.work or engage with our managed office services. Please read this policy carefully. By using our website or services, you consent to the practices described herein.

If you have any questions about this policy, please contact us at info@synq.work.

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2. Information We Collect

We collect information in the following ways:

• Contact & Enquiry Forms — When you submit an enquiry, request a quote, or book a tour, we collect your name, phone number, email address, company name, and any details you provide in your message.
• Usage Data — We collect information about how you interact with our website, including pages visited, time spent on site, referring URLs, browser type, and device information, via analytics tools.
• Cookies — We use cookies and similar tracking technologies to enhance your browsing experience and gather aggregate analytics data. See Section 5 for more detail.

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3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide information about our services.
• To send service updates, operational communications, and information relevant to your workspace.
• To improve our website, content, and user experience based on aggregate usage patterns.
• To send marketing communications about our services, offers, and events — only where you have given your consent or where we have a legitimate interest to do so.
• To comply with legal obligations and resolve any disputes.

You may opt out of marketing communications at any time by emailing info@synq.work or by using the unsubscribe link in any email we send.

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4. Data Sharing

We do not sell, rent, or trade your personal data to third parties. We may share your information in limited circumstances:

• Service Providers — We work with trusted third-party vendors (such as CRM platforms, email service providers, and analytics tools) who process data on our behalf under strict confidentiality agreements.
• Legal Authorities — We may disclose your information where required to do so by law, court order, or government authority, or where we believe disclosure is necessary to protect our rights or the safety of others.
• Business Transfers — In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction, subject to equivalent privacy protections.

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5. Cookies

Our website uses the following types of cookies:

• Functional Cookies — Essential for the website to operate correctly (e.g., session management, form submissions).
• Analytics Cookies — Help us understand how visitors use our website so we can improve the experience. We use tools such as Google Analytics for this purpose; data is aggregated and anonymised wherever possible.

You can disable cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of the website. Most browsers allow you to refuse cookies or delete them after each session — consult your browser's help documentation for instructions.

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6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy or as required by law:

• Contact form submissions and enquiry data are retained for up to 3 years from the date of collection, after which they are securely deleted or anonymised.
• Analytics data is retained in accordance with the default retention periods of the analytics platform used (typically 14–26 months).

You may request deletion of your personal data at any time — see Section 7 below.

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7. Your Rights

You have the following rights with respect to your personal data:

• Right to Access — Request a copy of the personal data we hold about you.
• Right to Rectification — Request correction of any inaccurate or incomplete data.
• Right to Erasure — Request deletion of your personal data, subject to any legal obligations we may have to retain it.
• Right to Restrict Processing — Request that we limit the way we use your data in certain circumstances.
• Right to Object — Object to the processing of your data for direct marketing purposes.

To exercise any of these rights, please email us at info@synq.work. We will respond to all requests within 30 days.

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8. Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it, including:

• SSL/TLS encryption for all data transmitted between your browser and our website.
• Access controls limiting who within our organisation can access personal data.
• Regular security reviews and audits of our systems and processes.

While we strive to protect your personal data, no method of transmission over the internet is completely secure. We cannot guarantee absolute security, and you submit information at your own risk.

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9. Third-Party Links

Our website may contain links to external websites, partner pages, or third-party services. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party site you visit.

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10. Children's Privacy

Our website and services are intended for use by business professionals and are not directed at children under the age of 18. We do not knowingly collect personal data from anyone under 18. If you believe we have inadvertently collected data from a minor, please contact us immediately and we will take steps to delete it.

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11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically to stay informed. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

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12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to us: